Things to know

Reservation Policy

-We request a 30% deposit to be paid on booking with the remainder of the balance to be settled on arrival at the hotel.

​

-With locally booked rooms via our site, over the phone or via email, air-conditioning, safety deposit box, fridge, tv and hairdryer all come as standard. There may be additional charges for third party bookings, i.e., safe and a/c charges as these are not covered in the remittance provided to us by the tour operators.

​

-Baby cots are without charge and are provided upon request.

​

-We accept payment via Mastercard and Visa.

​

Cancellation Policy

-In order to receive a refund of deposit all cancellations must be made within the specified time period unless otherwise stated in your booking confirmation or written communication with the hotel.

 Cancellation of holidays in May and October must be made at least 2 weeks ahead of intended arrival date, in June and September cancellations must be made at least 4 weeks ahead of arrival date and in July and August a  6 week cancellation policy applies.

 In the event that a guest does need to cancel inside the minimum specified time frame all deposits are transferrable within a 12 month period.

-In the event of a force majeure, a natural disaster or airline stoppages we are unable to refund deposits but these are fully transferable to another date of your choosing subject to availability.